The hourly pay for this role is $35-$39 + housing discount and bonus opportunities! Avenue5 is growing, and we are in search of a maintenance supervisor to join our dynamic team of Fivers!About UsWe are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:
Listen to our associates, recognize them, and give them room to grow
Invest in our associates to help them become the best version of themselves
Approach every important decision with our associates in mind
Celebrate our associates’ successes and encourage them to raise the bar even higher
About the Senior Maintenance Supervisor RoleThe senior maintenance supervisor is primarily responsible for the day-to-day maintenance operations and physical upkeep of the assigned property or properties, and for ensuring that the property or properties are compliant with Avenue5 policies and standards, in addition to all local, state and federal regulations. This position is responsible for ensuring compliance to the company risk management program. Also, has financial responsibilities for contributing towards and adhering to property budget.Senior Maintenance Supervisor Responsibilities and Objectives
Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met
Review and track progress of service requests and identify chronic maintenance issues
Respond to maintenance related issues in a timely manner as outlined in Avenue5 policy and practices document while maintaining a professional demeanor
Perform various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, grounds maintenance as dictated by state guidelines
May perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair
May perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf-cart, elevator and more
Responsible for work order systems accuracy by verifying all orders are completed in a timely manner to company standards and the resident’s satisfaction
Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair, or replacement
Oversee and assist with management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods
Promptly communicate with maintenance team and property manager concerning all maintenance issues at the property
Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations
Help monitor response times for emergency on-call/after-hours maintenance assignments, and addresses issues as needed. May participate in on-call rotation, as necessary.
Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, and always interact courteously and professionally with current and potential residents
Foster a positive, active, and collaborative relationship with residents, other properties, and associated agencies
Conduct pre-move in and post-move out apartment inspections and ensure timely completion of quality unit turns
Act as mentor to maintenance team
Always maintain a professional demeanor and appearance, promoting the same to entire team
Responsible for the administration of the company risk management program
Complete special projects as assigned by management
Promptly communicate with the property manager concerning all maintenance issues at the property
Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy
Work with the property manager to ensure the team and the property are compliant per company, ownership, state and federal policies, and standards
Walk property weekly with property leadership to collaborate on property challenges and operations
Responsible for ensuring maintenance costs remain within allotted property budget and providing input on expenses for future budgets
Other duties as assigned by property leadership
Education and Experience
High school diploma or equivalent is required
At least five years of experience in the property management industry or directly related field
Possess general maintenance and carpentry skills
Skills and Requirements
Ability to read, write and understand English
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
Excellent customer service and interpersonal skills with the ability to relate to others
Strong organizational and time-management skills
Ability to multi-task
Ability to perform basic mathematical functions
Ability to cope with and defuse situations involving angry or difficult people
Ability to maintain confidentiality
Must maintain professional appearance and comply with prescribed uniform policy
Must maintain a valid driver’s license, clean driving record and current auto insurance is required
Must comply with all safety requirements
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned
Scheduling
Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays
May be required to be on-call and aid during staffing deficiencies on-site
Environment
Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions)
Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces
Potential exposure to communicable diseases through frequent contact with public
Possible exposure to short-tempered or aggressive people
Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, and fire
Physical RequirementsAvenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:
Ability to lift, push and pull up to 100 pounds
Ability to walk around the property several times daily - up 10 miles a day
Ability to walk on uneven surfaces
Ability to climb several flights of stairs several times daily
Hearing and visual ability to observe and detect signs of emergency required
Must be able to sit, stand, reach, bend, and stoop for extended periods of time
Ability to use standard maintenance equipment
Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Perceiving the nature of sounds at normal speaking levels with or without correction
Ability to receive detailed information through oral communication, and to make the discriminations in sound
Visual requirements including color, depth perception, and field vision
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to tolerate stressful situations
Ability to work under minimal to moderate supervision
This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.DiversityDiversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.